AI-native IT support · Tier Zero

The AI tier that resolves IT issues
before they reach your team

Helpzero sits in front of your helpdesk as an autonomous tier zero — catching and resolving the 40–60% of tickets that are repetitive, so your people only see the work that needs them.

Request a demo See how it works

Security-first by design · No credential handling · Cloud or on-premises

Support runs on tiers. We added the one that matters.

Every IT organization triages the same way — and every tier above zero costs human hours. Helpzero inserts an AI layer before Tier 1 that resolves the repetitive flood automatically.

TIER 0

Helpzero — autonomous AI agentResolves repetitive issues instantly: access, passwords resets flow, how-to, routine fixes. Escalates cleanly when it shouldn't act.

TIER 1

Frontline helpdeskOnly sees tickets that genuinely need a human — freed from the repetitive 40–60%.

TIER 2

Technical supportDeeper diagnostics — next on the Helpzero roadmap as the agent climbs.

TIER 3

SpecialistsFocused on engineering work, not ticket noise.

40–60%

of Tier-1 tickets resolved before a human sees them

<10 min

tenant provisioning for MSP partners

$99–$899

flat monthly tiers per organization — never per seat

From connection to resolution in four steps

The Auto-Discovery Engine productizes onboarding: connect once, and Helpzero maps your environment before it ever acts.

Connect

Identity-driven setup through your existing directory. No credentials handed over, ever.

Observe

Shadow mode watches real tickets and drafts resolutions without touching anything.

Confirm

Stakeholders approve exactly what the agent may handle on a confirmation dashboard.

Activate

Tier zero goes live. Bounded resolution loops act, verify, and escalate cleanly.

Built security-first, because trust is the product

Delegating support to an autonomous agent takes trust. Helpzero's architecture is designed to earn it.

🔐

No credential handling

Helpzero never stores or types user passwords. Access flows through identity-based connections with strict isolation layers.

🚨

Auto-escalation of threats

Anything that looks like a security event is never "resolved" silently — it's escalated to humans immediately, by design.

🔁

Bounded loops, clean handoffs

Every resolution runs in a bounded loop with forced clean escalation — the agent knows exactly when to stop and hand over.

🧠

Knowledge fabric

Your policies, runbooks, and past resolutions become the agent's working knowledge — scoped per tenant, never shared.

☁️

Cloud or on-premises

Run the fully managed cloud SaaS, or deploy the optional on-prem appliance for sovereign and regulated environments.

🧩

Cross-stack by design

Microsoft 365, Google Workspace, or mixed environments — Helpzero works where your users actually work.

Why not just Copilot?

Toolkits are for enterprises. Helpzero is a product.

Agentic platforms validated the category — for organizations with IT departments to assemble them. Helpzero is for everyone else.

Works on day one. No studio, no flow-builder, no governance project. A 30-person company with zero IT staff gets value immediately.
MSP-native. White-label, multi-tenant, and integrated with the PSA tools MSPs live in — ConnectWise, Halo, Autotask.
Flat, honest pricing. Organization tiers from $99 to $899 a month — per-seat pricing stacks up fast; ours doesn't.
Any stack. Not locked to one vendor's ecosystem.

The one-line version

"The category is proven, and the enterprise is served. Nobody productized autonomous IT support for the SMB through the MSP channel — that's Helpzero."

tier0.resolve(ticket)
→ verified ✓
→ escalate_if_uncertain ✓
→ humans_see_only_what_matters ✓

The AI tier that resolves IT issuesbefore they reach your team